When Death Occurs

When a death occurs at home or in the workplace, Charter Funerals is available 24 hours a day. In the event of a death, the following are some guidelines you may wish to follow - depending on where the death occurs.

If the deceased was under hospice care, the hospice nurse will pronounce the death, contact the deceased's physician, and contact Charter Funerals on behalf of the family.

If the deceased passed at home or at work, it is necessary for a family member or co- worker to call 9-1-1, and the local police department can pronounce the death, as well as contact the coroner or medical examiner and Charter Funerals. If the deceased was under the care of a physician, the physician should also be notified.

If the deceased passed in a facility such as a hospital or nursing home, the nursing staff will contact Charter Funerals on behalf of the family.

Lastly, if a death occurs away from the home or workplace, please contact Charter Funerals directly and we will handle the necessary arrangements.

In any event, the initial call to Charter Funerals will put you in touch with the funeral director – who will then gather information necessary to coordinate the transportation of your loved one to the funeral home of your choice. Our funeral professionals will also answer your questions and provide guidance during this difficult time. You should also notify family members, friends, and clergy or other spiritual advisors. If your loved one wanted to be an organ donor, please inform the hospital staff or the organization to receive the donations.